FAQS

Q: How long does shipping usually take? And can I use a PO Box as a shipping address?

A: Orders ship within 48-72 hours. We offer Express shipping ( free shipping ). Express Shipping includes DHL and FedEx. And you can receive a notification after shipped out.

NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.
And, you need to add your phone number when you fill in the shipping info.


Q: Can I get my wig-free part? Can I change my part to a side part or a middle part?

A: Yes, my dear, all of our wig is free part. But it can be changed to the middle part or side part again, so no worries about that if you got the wig is the middle part already!

Q: Can I straighten/style the hair with a flatiron/curler?

A: Yes, all hair we sell is virgin hair, so you can straighten/style it with a flatiron/curler, and you can dye it as well. It is noteworthy that you need to pay attention to the time. DON’T Overtime.

Q: About the Payment Method

A: We can accept Paypal / Credit Card/Western Union

SHOP SECURELY:
No card information is ever saved at Geniuswigs and it remains the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through PayPal, which is a secure form of payment. You do not need a PayPal account to use their payment service. We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third-party payment processor. GW does NOT keep credit card information on record.

Q: What is Klarna?

A: Pay in 4.

Split the cost of your purchase into 4 interest-free payments, paid every 2 weeks. No interest. No catch. Just more time to pay for the things you love.

Q: Do I have to have a PayPal account to order? Can I use my credit card?

A: No need to have a PayPal account to order, you can pay with a Credit/Debit Card directly. If you have any payment problems, please contact us: service@geniuswigs.com

Q:  Why is my card declined? 

A: Sometimes when your card is expired, insufficient balance or poor credit which may have a record of Chargeback or others will lead to the card being declined when paying. So we suggest customers not take a dispute for no reason, because their credit record will be affected, and their next shopping will be declined. When your card is declined, you can call your bank for the problem. Or you can try another card. If you still have problems, please send an email to us: service@geniuswigs.com

Q: Which size is your wig cap(Circumference)? Can I have a large size / small size?

A: All of the stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. If you have a very large/small head, you can select the cap size you want, and note that the S/L cap size needs extra 3-5 B days. 


Q: How long can I know each length? How can I know which length I need?

A: Hi,dear, you can check this Length Reference (If you bought the wavy or curly hair, you need to straighten it up before measuring its length ):




Q: Do all the hair come in 1b or can I get a #2?

A: We only have the color natural black in stock, if you want other colors, you can send us an email: service@geniuswigs.com, And you'd better provide a pic of the color you want. 

Q: What type of hair care products should I use?

A : Treat this hair just as if it was your own hair.

1, Use good shampoo and hair conditioner to care for the hair. It’s important to keep the hair soft and shiny.

2, You could use gel or spray styling products to keep the hairstyle.

3, Olive oil will be a good choice to keep the hair healthy.

Q: Why is my hair getting tangled?

A: It could be caused by dry conditions. Pls make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair combs the hair from time to time, from end to top. You could go to your stylist for further suggestions.


Q: How long can it last?

A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 12 months.


Q: Can I exchange/cancel my order?

A: Yes, you can, but you need to contact us within 24hours via Email (Before Shipped)
, if not, it will be charged a processing fee.


Q: Do I need to pay the tax?

A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.

Countries with more stringent customs authorities include:
Germany, Italy, South Africa, almost all South American countries, the UK( occasionally ), and Canada( occasionally ).


Q: How can I get in touch with you ASAP?

A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and be concise. The message/phone is the second option.

WhatsApp: +86 138 5415 3907


Q: How do I return my order? And how much will I get a refund if I return the parcel already received? Who pays for the return charge?

A: You can send an email to us, titled “Return + Order Number + Reason”, and we will respond ASAP. If you don't want your order /or placed the wrong order/ or want a longer length/ you would like to exchange the order, you will pay for the return charge, and if you want a refund will be reduced by 20$ from your amount (Shipping Fee).