CANCELLATION, RETURN & EXCHANGE POLICY

Customer satisfaction is at the top of our list here at GeniusWigs. To better our customer shopping experience, we have refined our return and exchange policies. If you are unsatisfied with your purchase, you can initiate a return request within 30 days after delivery. Make sure that the products are eligible and remain in their original packaging.

Order Cancellation & Changes

We accept order cancellations before the hair product is shipped or produced. We cannot cancel the order if the product is already shipped out. You can cancel & change the order as long as your order is not shipped.

• All custom orders are not eligible for cancellation once they have been placed over 3 business days.
• Hair product details of your order can be modified one time as long as your order is not shipped.
• Please be sure to contact our customer representative if you want to cancel or change your order.

RETURN POLICY

Your satisfaction is our goal. We will gladly accept returns on all eligible products. Please contact with customer service to make sure you send the package to the right address.

Eligible Products

Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products, or odor).

Have all tags on them and are in their original packaging.

Item(s) are returned within 30 days of the order delivery date.

Have all gift sets included.

 

Ineligible Products

Any altered, worn, washed or damaged products are not eligible for any exchanges or returns. For example：

1. The lace was cut or damaged
2. The item was worn or sprayed with hair styling products
3. The item was damaged, or the original status was changed
4. Custom orders, Clearance items.

 

You have 30 days to return the product to us from the date it was delivered to you.

Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear in your bank account before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution. If you’ve done all of this and you still have not received your refund, please contact us at service@geniuswigs.com.

Express shipping costs, international shipping costs, route shipping insurance, and any other third-party fees are non-refundable and the cost will be deducted from your total refund amount.

We are not held responsible for any lost returns.

Notes

Custom orders do not have a right to 30 days refund.

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee is to be charged to the consumers for the return of a product.