Custom Product Policy

Geniuswigs accepts custom orders so we can meet the specific needs of our customers. Please carefully read our custom order policy before placing a custom order.

Price & Discount 

• All custom order prices are valid for the current year only.
• There is no discount for the first-time custom order.
• Repeat orders with the same style can receive a 15% discount.
• Triple orders with the same style can receive a 20% discount.

Color Difference

If you customize your color according to photo only, it must be noted that on-screen monitor calibrations may give an inaccurate color representation. And also, please provide us with HD photos from different angles to ensure higher color similarity.

• 70%-80% color similarity can be promised if we customize the color based on your reference photos.
• Additionally, when providing a hair sample, the less that is provided, the more inaccurate the color is likely to be.
• If you send us a sample with enough hair as a reference, we will try our best to make the color 80%-90% similar to your color.
• Please try to understand that 100% color accuracy is just not possible.
• Finally, please pay special attention when customizing a curly hair product, color shades will most definitely be altered due to the high heat-coloring process.

Texture Difference

We can customize different textures for you based on photos or your samples. However, please understand that we cannot promise 100% accuracy. Please read all of the following information before you place a custom order.

• 70%-80% texture similarity can be promised if we customize the texture based on your reference photos.
• We do the waves/curls by hand. Different people make different waves/curls of the same product.
• Even if the same person adds waves/curls to the same product, there will be differences in different batches.
• Different temperatures we use can cause large differences in waves/curls patterns.
• Wavy /curly hair will be deformed over time. Please try to lay flat instead of hanging.
• There will be a big difference before and after you comb through the waves/curls.
• Creating waves/curls on the hair can damage hair and cause color changes.
• We do not recommend creating waves/curls on light-colored hair.

Please make sure you know all of this important information before you place a custom order. We will do our best to make the product that you are expecting.

Cancellation

• There is no extra fee for cancellations on custom orders placed within 24 hours.
• It will incur a 50% handling fee for the cancellation on orders placed within 7days.
• After 7 days the order is not eligible for cancellation.

Return & Exchange 

Custom orders are NOT available for any exchange or return.

CONTACT US IF YOU WANT TO PLACE A CUSTOM ORDER OR NEED HELP:

Email: service@geniuswigs.com

geniuswigs.com reserves the right to make changes to these policies at any time. Please check this page periodically for changes. This new policy takes effect on May. 1st, 2023